FAQ

PT Billing Services is here to help your physical therapy practice succeed. Below are some of the frequently asked questions about our company and our services. Please feel free to call us at 877-787-9743 or email us at questions@ptbillingservices.com if you have any other questions or need any other information about our company or our services.

How do you charge for your services?

PT Billing Services, LLC performs its services based on a percentage of the revenue collected. This percentage varies based on the size and specialty of the practice. This method ensures that the goal of both of our companies is the same – to obtain the full financial reimbursement for services provided. We do not get paid unless you get paid!

What services are included with your fee?

Our fee includes our staff to assist you and your staff with any questions you, your practice, or your patients may have about your claims and billing. Our billing system includes a database that is set up specifically for your practice and all of your claims, billing and coding processes.

Do you charge extra for rebills, monthly reports, monthly patient statements, and denied claims?

No! We charge one fee that includes all of our standard services, there are no hidden fees and charges involved. Any fees for extended custom services will be negotiated before the services are performed.

Do I have to sign a contract?

Yes, PT Billing Services, LLC works off of a simple contract that documents the services that we will provide to each other. The contract may be terminated with 90 days written notice by either party after an initial one year term.

Do you transmit claims electronically?

Yes, PT Billing Services, LLC transmits claims electronically to all insurance companies that accept claims electronically. If an insurance company does not allow claims to be transmitted electronically, they will be submitted on paper utilizing the standard CMS Form. As of October 15, 2011, PT Billing Services is certified with Medicare and our Clearinghouse to send electronic claims in the 5010 format.

Do you process EOBs electronically?

Yes, PT Billing Services, LLC has the ability to process EOBs electronically from almost all insurance companies through our clearing house. It can take several months to set up with the insurance companies electronically through the clearinghouse but it is our preference to process EOBs electronically whenever possible to reduce errors.

Are you HIPAA compliant?

Yes, PT Billing Services, LLC complies with all HIPAA privacy and security regulations.

Will my practice receive full reimbursement for services from the insurance companies?

PT Billing Services, LLC will review your fees annually to make sure you are not getting underpaid for your services. We also monitor the fee schedules from the insurance companies during the year to make sure you do not get underpaid.

Who does a patient call with questions about their bill?

All patients should call PT Billing Services, LLC at 410-848-2541 or 877-787-9743 with any questions they have about their claims, statements, or bills. Questions are answered courteously and every effort is made to settle the claim quickly and fairly.

Is my data protected?

Yes! If you use WebPT or Kareo Clinical, your data is backed up and protected by WebPT or Kareo. Your billing data is protected by Kareo, our Billing Software Provider.

Do you provide consulting services?

Yes, PT Billing Services, LLC offers consulting services for medical billing, HIPAA compliance, management consulting and IT consulting.

How do I get started with PT Billing Services?

If you would like to get started with PT Billing Services, LLC or would like more information, please call us at 877-787-9743 or email us at questions@ptbillingservices.com. We look forward to hearing from you!

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